We returned our production materials, when will I receive the security fee refund?

A production booking is kept open for a full 35 business days (6-8 weeks) after the closing performance date. This is to allow an automatic grace period in case any adjustments are needed due to poor ticket sales, cancelled performances, natural disasters, etc… Then, 35 business days after the closing performance date, our system checks to see what materials have been received back and scanned in at our warehouse. The system automatically issues a missing materials charge and updates the invoice for anything that is not scanned in at the time. When the booking closes, we pay the rights holders and the security fee is applied towards the shipping charges, any missing materials charges and any other open invoices within the account that have a past due balance on them. Anything that is left over then goes into a refund status. It generally takes a couple of weeks for a check to be issued and mailed once it enters the refund status. The refund will be in the form of a check made out to your organization. A final invoice will be sent with the refund check.