Good to know, thanks. I have pretty much given up. I only actually reached them once and was told an invoice would be mailed to me the next day so I could order and pay. That was many weeks ago, and many emails and phone calls ago. I won't bother them anymore, it seems like they are over thier heads. Too bad, it looks like they do really good work. Do you have any ideas for anywhere else to get the head/ears prosthetics? I'm getting desperate. What did you guys decide to do, Sean?