Streaming, Musicals, Music Theatre International

Streaming FAQ

 

MTI Streaming and Remote FAQs

MyMTI Account Management

How do I manage my MyMTI Account?
To add a streaming rights license to an existing or new booking, you'll need to head over to your MyMTI Account. For information on doing business with MyMTI, including how to be added to an existing organization, management as a Primary Contact, becoming a Primary contact, applying for performance licenses, and more, please read MyMTI: Licensing and Doing Business.

How do I update our organization's Primary Contact?
If the primary contact listed on an organization is no longer there, please use this template and email it to your MTI Licensing rep or license@mtishows.com. We will be happy to help you update the account information.

How do I add a Streaming Rights License to an existing booking?
If you have already obtained your Standard Performance License for a title available to stream and would like to add a Streaming Rights License, simply go into your MyMTI Account and add the Streaming Rights License needed under additional resources.

How do I add a Streaming Rights License to a past production?
If you are you looking to provide Video On Demand or Scheduled Content for a recording of a previous production, you will need to re-apply for a Standard Performance License and return the Streaming Rights License with your new Production Contract.

How do I add a Streaming Rights License to a future (unbooked) production?
You'll need to apply for a Standard Performance License AND, if the title is available to stream, return the Streaming Rights License included in your production contract. All of this can be done via MyMTI.

What are the three Streaming License options and their differences?
There are three different types of Streaming Licenses:
Live-Streaming: Sell tickets and stream a live event in real-time.
Scheduled Content: Sell tickets and stream pre-recorded content you schedule for viewing at a fixed time or times.
Video On Demand: Upload a pre-recorded video of your event or previous productions for patrons to purchase and watch on-demand.

 

Streaming License Options

What are the three Streaming License options and their differences?
There are three different types of Streaming Licenses:
- Live-Streaming: Sell tickets and stream a live event in real-time.
- Scheduled Content: Sell tickets and stream pre-recorded content you schedule for viewing at a fixed time or times.
- Video On Demand: Upload a pre-recorded video of your event or previous productions for patrons to purchase and watch on-demand.

Can I record the performers individually and then edit the show together for the video "performance" via a video conferencing platform like Zoom?
For certain titles, yes. Please see our list of REMOTE PERFORMANCE RIGHTS AVAILABLE. Not all titles available to stream are available for remote performance.

Can I record more than one full-performance of the show onstage and edit together as one performance?
Yes. For Scheduled Content and Video On Demand, you may live-capture one or more full performance either in front of an audience or during a scheduled recording onstage for this purpose. These full performance recordings may be edited into one (1) Video Performance provided no changes to the book, music, or lyrics have been made. Please note, you may NOT record performers individually and splice together for an online video-conferencing platform performance (Zoom, etc). MTI's Streaming Licenses are specifically granted for captures of live performances.

Remote Performance Rights

Can I record the performers individually and then edit the show together for the video "performance" via a video conferencing platform like Zoom?
For certain titles, yes. Please see our list of REMOTE PERFORMANCE RIGHTS AVAILABLE. Not all titles available to stream are available for remote performance.

How do Remote Performance Rights work?
You may use video conferencing technology (e.g., Zoom) or other video recording methods to create a “Remote Performance” of the Play and may stream such Remote Performance on SHOWTIX4U.COM. All remote performances are subject to the following: A “Remote Performance” is a production of the Play in which cast members perform individually from remote locations rather than live onstage. The Remote Performance may be presented live on a video-conferencing platform (with or without prerecorded segments) and streamed on showtix4u.com. Alternatively, the individual performances may be recorded separately and edited together to create a single Video Performance for streaming on showtix4u.com.

How much does it cost for the Remote Performance Rights and how do I obtain the license?
The cost is $75 and includes all the available Streaming Rights Licenses for that show (in order for you to stream the remote performance on showtix4u.com). You can add the single Streaming and Remote Performance Rights License in your MyMTI Account under Resources and Additional Materials. 

Live Stream and Scheduled Content

How many times am I allowed to stream an event?
There is no limit to how many times you can stream an event. You can have an unlimited number of streams, but no stream can be more than 4 hours.

Can I do either a live or taped curtain speech before the streaming begins?
Yes. With ShowStream from Broadway Media, you can integrate pre-recorded video and audio into your production. (Mac and PC only)

How many patrons can view a stream at once?
There’s no limitation to the number of patrons who can view a stream simultaneously. The ShowTix4U streaming platform auto-scales to accommodate the needs of the event. If desired, event organizers can set the maximum number of tickets available for an event.

Can I record more than one full-performance of the show onstage and edit together as one performance?
Yes. For Scheduled Content and Video On Demand, you may live-capture one or more full performance either in front of an audience or during a scheduled recording onstage for this purpose. These full performance recordings may be edited into one (1) Video Performance provided no changes to the book, music, or lyrics have been made. Please note, you may NOT record performers individually and splice together for an online video-conferencing platform performance (Zoom, etc). MTI's Streaming Licenses are specifically granted for captures of live performances.

Can I record the performers individually and then edit the show together for the video "performance" via a video conferencing platform like Zoom?
For certain titles, yes. Please see our list of REMOTE PERFORMANCE RIGHTS AVAILABLE. Not all titles available to stream are available for remote performance.

Are there time limits associated with Live Streams?
Using your camera(s) while viewing in ShowStream, you can rehearse without actually streaming. When you are ready, you have 4 hours of rehearsal stream time where you can stream to a single viewer. For Live Streams, you can start your pre-show stream up to 90 minutes prior to your event. You can stream your event for 4 hours. If you need more rehearsal or live stream time, it can be requested.

Can people access the link to view the performance at a later time, or does it have to be "live"?
Viewers can access the Live Stream at any time and following the live stream has access to the entire live stream recording up to 4 hours after the event start time. [Phase 2 date tbd] the event organizer will have the ability when setting up the event to choose to convert the live stream to a Video On Demand following the 4-hour viewing window.

How do I acknowledge my sponsors?
With Broadway Media’s ShowStream, you can integrate graphics, pre-recorded video and audio into your production. (Mac and PC only)

Video On Demand

How Does Video on Demand Work?
Our Video On Demand features allows you to upload videos and charge for access. Patrons purchase a rental to watch your recorded event and have 48 hours to watch it from the first time they started viewing the content. You can set when you would like the Video On Demand event to start and end as well as pricing. You can set your videos to be free of charge but it should be noted that there are still fees and possibly royalties associated with the purchase of free access to content.

Can I record more than one full-performance of the show onstage and edit together as one performance?
Yes. For Scheduled Content and Video On Demand, you may live-capture one or more full performance either in front of an audience or during a scheduled recording onstage for this purpose. These full performance recordings may be edited into one (1) Video Performance provided no changes to the book, music, or lyrics have been made. Please note, you may NOT record performers individually and splice together for an online video-conferencing platform performance (Zoom, etc). MTI's Streaming Licenses are specifically granted for captures of live performances.

Can I record the performers individually and then edit the show together for the video "performance" via a video conferencing platform like Zoom?
For certain titles, yes. Please see our list of REMOTE PERFORMANCE RIGHTS AVAILABLE. Not all titles available to stream are available for remote performance.

Streaming Licensing

Is it possible to stream previously recorded performances that were licensed through MTI? How?
Yes, if a Streaming License for Video on Demand is available for that particular show, you can upload a previously recorded performance. If you have an archival copy of an MTI show that you previously had a video license for, you can apply for a Streaming License and once approved, you can post the video on the platform for 12 months. After that, you will need to sign another Streaming License agreement.

Do I need to purchase a new Video License for Streaming?
If you want to upload a past archival show for Scheduled Content and Video On Demand and you already purchased a video license you will not be charged for a new video license. If you want to upload a past archival show for Scheduled Content and Video On Demand and a video license was NOT available at the time of your performance, and one is available now, you will be charged for a new video license in addition to a Streaming License and Performance License. If you simply want to make an archival copy and share with your cast and crew, you would need a video license.

Is it possible to stream live, pre-recorded, or past performances that are not MTI specific? i.e. Comedy Shows, Concerts, etc.?
Yes. The platform can accommodate any show or event, assuming you have streaming rights available from the involved parties and permission from people being filmed.

Are we able to multicast to YouTube, Facebook, or any other platforms at the same time? Or will it only be viewable via ShowStream?
No. MTI’s streaming licenses are only available to be used on the ShowTix4U and Broadway Media platform.

In addition to a Performance / Streaming License, what other permissions do I need?
While MTI does not require additional documentation, we strongly encourage all organizations to have all performers and cast/creative team members sign a release allowing them to be filmed and have their work shown on the platform.

Can I record more than one full-performance of the show onstage and edit together as one performance?
Yes. For Scheduled Content and Video On Demand, you may live-capture one or more full performance either in front of an audience or during a scheduled recording onstage for this purpose. These full performance recordings may be edited into one (1) Video Performance provided no changes to the book, music, or lyrics have been made. Please note, you may NOT record performers individually and splice together for an online video-conferencing platform performance (Zoom, etc). MTI's Streaming Licenses are specifically granted for captures of live performances.

Can I record the performers individually and then edit the show together for the video "performance" via a video conferencing platform like Zoom?
For certain titles, yes. Please see our list of REMOTE PERFORMANCE RIGHTS AVAILABLE. Not all titles available to stream are available for remote performance.

Is it possible to have zero in-person performances and only stream?
Yes. You still need to apply for a Standard Performance License for the appropriate dates in addition to a Streaming License.

Are any titles definitely NOT available to stream?
Yes. Click here for the list of UNAVAILABLE TITLES.

Streaming Royalties

How are streaming royalties paid?
Royalties will be calculated based on a percentage of your streaming ticket sales. So, if you only sell one ticket - you only pay for one ticket. Your royalties will be calculated by ShowTix4U and sent directly to MTI, you will not need to do any calculations or follow up with MTI – it’s all done for you.

Will streaming royalty rates be adjusted for lower attendance?
No, streaming royalties are not calculated based on the size of your theatre – you only pay royalties as a percentage of your ticket sales.

How much does it cost for my audience to watch a streamed production?
Organizations can set their own ticket prices, so the cost to audience members is up to you to decide.

Are any titles definitely NOT available to stream?
Yes. Click here for the list of UNAVAILABLE TITLES.

General Streaming Technical FAQs

What equipment do I need to stream our production?
Your iPhone or iPad with a WiFi internet connection. Broadway Media’s ShowStream, available on the Apple App Store has been optimized to work with ShowTix4U’s ticketing site. For high quality, single-camera or multi-camera streaming, Broadway Media provides cameras and hardware kits for DIY set up, and a full broadcast-quality kit for pro videographers.

What do I do if there are technical issues with the streaming?
- ShowTix4U (Ticketing/Stream):
ShowTix4U FAQ’s can be found by clicking here. ShowTix4U offers telephone support. Schedule a call here.
- Broadway Media (Software/Hardware): Make use of the rehearsal period and single-stream testing features beforehand to identify any potential issues. If you encounter any, fill out this help ticket and a Broadway Media expert will reach out to you.

Am I able to refund people if the streaming does not work?
ShowTix4U’s site allows you to easily perform refunds for patrons. ShowTix4U will always defer to the arts organization’s Refund Policy. It is recommended your organization have a refund policy in place that covers different sections.

Can I record more than one full-performance of the show onstage and edit together as one performance?
Yes. For Scheduled Content and Video On Demand, you may live-capture one or more full performance either in front of an audience or during a scheduled recording onstage for this purpose. These full performance recordings may be edited into one (1) Video Performance provided no changes to the book, music, or lyrics have been made. Please note, you may NOT record performers individually and splice together for an online video-conferencing platform performance (Zoom, etc). MTI's Streaming Licenses are specifically granted for captures of live performances.

Can I record the performers individually and then edit the show together for the video "performance" via a video conferencing platform like Zoom?
For certain titles, yes. Please see our list of REMOTE PERFORMANCE RIGHTS AVAILABLE. Not all titles available to stream are available for remote performance.

Can viewers stream on their TV (via Roku, AppleTV, Amazon Fire, Chromecast, smart TVs in general)?
Viewers can stream from their computer or mobile device to their TV using the native technology of the device (Airplay, Cast, etc.)

What bandwidth quality do my viewers need to have?
ShowTix4U videos are viewable in a variety of different qualities, ranging from 360p to 1080K. In “Auto” mode, the ShowTix4U player switched between all available qualities to accommodate changes in the viewer’s internet, processing speed, and player size. For more information, visit the FAQ on Playback.

Will I be able to save a recording of my production?
Most streaming applications allow you to save your live stream onto your local drive or to an external server. ShowTix4U does not guarantee a recording is saved nor does it distribute any saved recordings.

What happens to the video asset after the stream event?
Archival recordings of live streams are stored for review, if necessary. These archival recordings are not distributed or available to arts organizations or patrons.

Using the ShowTix4U Streaming Platform

Is there a way to customize the landing page for my production?
Arts organizations can upload custom posters and B-Roll/Commercials to their streaming events.

Will there be a place for my audience to access a digital playbill?
ShowTix4U is integrated with Playbillder. Arts organizations can create a digital playbill on Playbillder and can link patrons to their show program.

We currently use another ticketing service and/or are in a contract.
ShowTix4U has integrated Live Streaming and Video On Demand capabilities directly into its ticketing platform. A benefit of using this service is live theatre and streaming ticketing can be purchased in one location, side by side. Organizations can sell tickets to live and streamed events, capture, and stream performances in one solution. If an organization is required or chooses to use their own ticketing platform for live events, ShowTix4U can be used for just your streaming events. If you are in a contract with a ticketing service you should defer to your contract to see if it restricts you from using streaming platforms. If you are required to use your ticketing service for ticketing streamed events, please contact ShowTix4U on how you can generate Stream Access Codes to import into a third-party system.

What kind of ticket payout options are offered?
ShowTix4U offers multiple payout options to fit the needs of clients including check and ACH. Clients with questions about payout options, certifications, and terms, please contact ShowTix4U at tickets@showtix4u.com or by scheduling a call at https://calendly.com/showtix4u/

Can I record more than one full-performance of the show onstage and edit together as one performance?
Yes. For Scheduled Content and Video On Demand, you may live-capture one or more full performance either in front of an audience or during a scheduled recording onstage for this purpose. These full performance recordings may be edited into one (1) Video Performance provided no changes to the book, music, or lyrics have been made. Please note, you may NOT record performers individually and splice together for an online video-conferencing platform performance (Zoom, etc). MTI's Streaming Licenses are specifically granted for captures of live performances.

Can I record the performers individually and then edit the show together for the video "performance" via a video conferencing platform like Zoom?
For certain titles, yes. Please see our list of REMOTE PERFORMANCE RIGHTS AVAILABLE. Not all titles available to stream are available for remote performance.

Broadway Media Hardware & Software

If we have our own equipment, can we still use ShowStream?
Yes. ShowStream is free for MTI customers. Broadway Media provides how-to videos for all ShowStream users and the optional hardware rental packages for a successful stream presentation, complete with dedicated support. Customers can use their own equipment, though due to the many variants of available hardware Broadway Media will not be able to provide hardware support to customers not using Broadway Media hardware, and cannot guarantee its compatibility.

Where can I access how-to videos?
Broadway Media customers can access how-to videos through their BMD Account, post-purchase.

Will the platform be web-based, or is it in its own application?
ShowStream from Broadway Media is a downloadable software, which will live on your iPhone, iPad, Mac or PC.

Can multiple users run ShowStream?
To ensure an uninterrupted stream presentation, Broadway Media’s ShowStream will only work with one user at a time.

Can I record the performers individually and then edit the show together for the video "performance" via a video conferencing platform like Zoom?
For certain titles, yes. Please see our list of REMOTE PERFORMANCE RIGHTS AVAILABLE. Not all titles available to stream are available for remote performance.

Associated Costs and Fees

What are the fees and costs to stream an MTI show?
Below is a sample fee breakdown of the various costs. 

MTI
- Standard Performance License (Royalties vary based on show).
- Streaming Rights License: $75.00
- Streaming and Remote Performance License: $75.00 (Not all shows available to stream will include Remote Performance Rights.)

ShowTix4U
- Per-ticket Streaming Royalty Fee: Standard royalty percentage.
- Per-Ticket Ticketing Fee: 85¢+ 3.5% for MTI show (not charged on Cash, Check, Comp orders)
- Additional $1.00 ticketing fee for streaming events. (Example: Credit Card purchase for a -streaming event has a Ticketing Fee of $1.85 + 3.5%)
     Ticketing Fees can be passed on to the patron or incurred by the arts organization.
     Streaming  Royalty is always paid by the Arts Organization.
- You can also visit ShowTix4U's interactive fee calculator.

Broadway Media (ShowStream)
- Included ShowStream Software for Staged Performances
     iPhone and iPad single camera app
     Mac and PC desktop multi-camera app
- ShowStream Hardware (Optional):
You will need a camera to record your performance. Broadway Media is offering the following rental packages:
        - Use up-to 5 iOS or Android smartphones with a multi-device sync hub starting at $995/week
       - Video camera package rentals, with all accessories included,
        starting at $495/week per camera

Unavailable Titles

Are any titles definitely NOT available to stream?
Yes. Click here for the list of UNAVAILABLE TITLES.

CONTACT US ABOUT STREAMING

Licensing
Please email us at streaming@mtishows.com for any of your questions regarding your MTI Streaming Rights License or about any MTI shows that are currently available to stream.

ShowTix4U Streaming Platform
For questions related to our streaming platform and uploading your streaming content, your streaming costs, etc., please visit: https://showtix4u.helpsite.com/

Broadway Media Software and Hardware
For questions related to hardware or software please visit: https://broadwaymedia.lpages.co/streaming/