Please be advised that we are experiencing delays in scanning returned materials and are five business days behind in sending out shipments. The shipping date(s) listed in your MyMTI account might not indicate the actual date your materials will ship. We apologize for the inconvenience and greatly appreciate your patience.
We canceled our production - is there any refund on the performance tracks?
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Staff Answer
Hi! Please email your MTI licensing representative. Please be advised that all of our staff is currently working remotely and our representatives have been receiving over a hundred emails a day for the past several months. Our licensing representatives are working hard to address every request. Due to the high volume, it is taking approximately 10-14 business days for them to read and respond to emails right now. Thank you for your patience!